2995 Baseline Rd, #110 Boulder, CO 80303

Phone: 303-444-0192

Email: info@wholebodybalance.com


Frequently Asked Questions


Why do I have to fill out separate forms for each type of therapy?

Our practitioners are independent contractors and they each use their own particular and different methods.  In order to treat you in the best way possible they require varied information from you.


I have Medicare.  Why can’t you bill insurance for me?

We are not enrolled in Medicare, and therefore we cannot legally bill Medicare and cannot even see you if you want to go through Medicare in any way.  In fact, we legally cannot even provide you with a superbill in the event that you may send it in to Medicare. Even if you have supplemental insurance, claims that run through Medicare first, and will be rejected.  If you have Medicare the only way we can treat you is if you pay the time of service discounted rate and forego insurance completely.  


Why do you request a credit card number for new patients?

Our office has a 24 hour cancellation policy.  We ask for a credit card number so that we are able to collect payment if you change your appointment without 24 hours notice. Our practitioners are only paid for the appointments they do, and cancellations without notice prevents them from earning a living.  When you come in for your appointment you can use whichever method of payment you prefer.  


I thought I had insurance benefits for acupuncture massage or chiropractic work. Why am I not covered?

If you have had insurance coverage for acupuncture, massage, or chiropractic treatments in the past, you were most likely seeing an in-network practitioner, meaning they were contracted with your insurance company.  At Whole Body Balance, our chiropractor is in-network with United Healthcare, Cigna, and Aetna insurance companies.  Our acupuncturist, Anne Devereux is in-network with Anthem BCBS and Cigna.  Massage and Acupuncture with Amy Dickinson are out-of-network at our office, so it is less likely that you have massage benefits here. Some people do have out-of-network benefits and we are happy to check those for you. However, if you cannot provide us with your insurance card (front and back) and date of birth at least 48 business hours before your appointment, you will have to pay time of service and we can provide you with an invoice to submit for reimbursement. It is also possible that you are not covered because of the reason for your visit.  Especially with acupuncture, only certain conditions are covered.  It is your responsibility to ensure your specific condition is covered under your policy.  After we verify that you indeed have coverage we are happy to bill insurance for you.  


I have out-of-network massage, acupuncture or chiropractic benefits, and a deductible to meet.  What are my responsibilities?

If you have out-of-network benefits and you still have a deductible to meet, we will provide you with an invoice from our office for you to submit to your insurance.  The money you spend at Whole Body Balance should go towards your deductible in this case. It is your responsibility however, to notify us if your deductible has been met.  We are happy to bill insurance for you once the deductible has been met, but as an out-of-network provider, we are unable to get information regarding the amount remaining of the deductible.  


Why are time of service rates different from the rates you bill insurance?

We are allowed to offer a cash rate that is less than the insurance rate to clients who are paying out of pocket.  This is our time of service rate.  Insurance rates are higher because they are based on usual and customary insurance rates. When billing to insurance, we have to wait anywhere from 4 weeks to a year for payment and we have to pay staff and overhead in the meantime.  We bill all insurance companies the same amount and this is standard with companies that bill to insurance.  When looking at the usual and customary rates for our area, we are actually below the average

Acupuncture FAQ


Does Acupuncture hurt?

No. Acupuncture needles are very, very thin. 16 of them can fit into the tip of a hypodermic needle, the needle to which most of us are accustomed. They are still sharp, pointy objects and one may have a slight sensation when they go through the superficial skin layer, but acupuncture treatments are relaxing and enjoyable (really!).


Can Acupuncture help me?

The World Health Organization states that acupuncture is effective for the following disorders: Adverse reactions to radiotherapy and / or chemotherapy, Allergic rhinitis, Biliary colic Depression (including depressive neurosis and depression following stroke),Dysentery, Dysmenorrhoea, Epigastric pain, acute (in peptic ulcer, acute and chronic gastritis, and gastrospasm),Facial pain (including craniomandibular disorders)Headache, Hypertension, Hypotension, Induction of labor, Knee pain, Leucopenia, Low back pain ,Malposition of fetus, Morning sickness, Nausea and vomiting, Neck pain, Pain in dentistry, Periarthritis of shoulder, Postoperative pain ,Renal colic, Rheumatoid arthritis, Sciatic, Sprain, Stroke, Tennis elbow. These are just some of the subjects that have been researched. There are many more. We pride ourselves in having a practice of Integrity. Please feel free to call and I will give you my best assessment of whether acupuncture is a suitable treatment for you. We give everyone a free 10 minute consultation.


How many sessions will I need?

That depends. A general rule of thumb is that the more recent the onset of any issue, the quicker the cure. For deep seated chronic issues, it may take many weekly treatments to feel back to ‘normal. For some conditions, there is no cure. It’s impossible to give a prognosis for every scenario. Please call me for the most accurate treatment plan I can give over the phone.


Chiropractic FAQ


What is a subluxation?

The word "subluxation" comes from the Latin words meaning "to dislocate" (luxate) and "somewhat or slightly" (sub). A subluxation means a slight dislocation (misalignment) or biomechanical malfunctioning of the vertebrae (bones of the spine). These disturbances may irritate nerve roots and blood vessels which branch off from the spinal cord between each of the vertebrae. This irritation may cause pain and dysfunction in muscle, lymphatic and organ tissue as well as imbalance in the normal body processes.


What causes a subluxation?

A fall, injury, sudden jar, trauma, or sometimes an inherited spinal weakness can displace a vertebra. Other causes include improper sleeping conditions or habits, poor posture, occupational hazards, incorrect lifting practices, obesity, lack of rest and exercise, and stress. The word "subluxation" comes from the Latin words meaning "to dislocate" (luxate) and "somewhat or slightly" (sub). A subluxation means a slight dislocation (misalignment) or biomechanical malfunctioning of the vertebrae (bones of the spine). These disturbances may irritate nerve roots and blood vessels which branch off from the spinal cord between each of the vertebrae. This irritation may cause pain and dysfunction in muscle, lymphatic and organ tissue as well as imbalance in the normal body processes.


How is a subluxation corrected?

Doctors of Chiropractic are specialists in neuromusculoskeletal conditions. They are trained to restore the misaligned vertebrae to their proper position in the spinal column. They do this manually, utilizing the chiropractic procedure known as "spinal adjustment." Your chiropractor, in most cases, will use his or her hands in applying corrective pressure to the spine in a specific direction and location. The manual force or thrust helps restore the alignment and mobility of the vertebrae. In some cases, the chiropractor may use instrumentation to detect subluxations and adjust the spine.


Does the adjustment hurt?

Under normal circumstances, chiropractic adjustments are painless. In cases of recent trauma, such as whiplash, mild discomfort may be experienced due to inflammation. It is also common to feel a brief sensation in the extremities immediately following an adjustment due to the sudden decompression of the affected nerve root.


Is regular chiropractic care necessary?

Regular chiropractic care may be necessary to correct spinal subluxations to help maintain sound health and fitness. Your spine is under constant strain during waking hours. Improper lifting techniques, poor posture, accidents, falls and bumps, and other causes can contribute to spinal strain. Timely adjustments can help restore the neuromusculoskeletal integrity of the spine to normalize the bodily equilibrium and increase resistance.


How old should a person be before he or she begins chiropractic care?

Chiropractic patients range in years from birth to old age. Regardless of age, the vertebrae can become misaligned. For example, the birth process may cause trauma to the neck and spine. Left uncorrected, the vertebral subluxation may disturb the delicate spinal cord and nerves which control the youngster's muscles and organs. In some cases, an uncorrected subluxation may lead to a deformity of the spinal column. An early chiropractic checkup may detect many spinal problems while they are still easily correctable.


How will the adjustment help me?

Chiropractic adjustments by themselves do not actually heal the body. When any of the 24 moveable spinal vertebrae become misaligned, a basic imbalance or disruption can occur in the nervous and blood vascular systems, which may contribute to stress in the body. Chiropractic adjustments help eliminate that imbalance or disruption so that the body can function at its true potential.


Does an adjustment have to make a noise to be effective?

No, it is a common misconception that your joints must make a noise to be properly adjusted. However, more often than not when your vertebrae are adjusted, the smooth articular (joint) surfaces become separated, creating and then releasing a small vacuum, making a noise. This is the sound made when you crack your knuckles. Your chiropractor is concerned with the position of your vertebrae, not with the noise that may occur.


Should I go to a Chiropractor if I feel fine?

Even if you feel fine, chiropractic care can help your body maintain its required level of health and fitness. Your chiropractor can recommend a preventive spinal-care program and advise you on correct posture, dietary information and back exercises. Regular spinal checkups can help detect and prevent spinal stress due to subluxations.

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Office Hours

Mon. - Fri. - 9am - 7pm
Sat. - 8am-6pm
Sun. -

12pm-6pm(by appointment only)

Massage Availability Until 9pm Mondays - Thursdays

There is no acupuncture on Saturdays or Sundays

Chiropractic is available most Saturday mornings